RM
Robyn M
1 reviews | Active since Nov 2015
01 Nov 2015, 19:01
Makes you pay for No Service
I have had limited Internet access for 2 months which Afihost keeps blaming on Telkom. This is absolute ******* because the Telkom guy has shown me using his modem there is no problem. I have even bought a new modem in hope that will help but it didn't. The new modem even confirm it was is having server connection issues. <br> I have since got a data package with a different serves provider and have had no problems with it.
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Afrihost.com's replyOfficial
04 Nov 2015, 11:13Hello RobynMo,
We have extensively review your access logs for the past few months, and the cause of the disconnections and intermittent service that you are experiencing is definitely your ADSL line.
Our Team is working with Telkom to get this issue addressed as quickly and effectively as possible. As compensation for the issues that you have been experiencing, we have credited your account for your ADSL data.
If you have any questions or queries with regards to the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
We have extensively review your access logs for the past few months, and the cause of the disconnections and intermittent service that you are experiencing is definitely your ADSL line.
Our Team is working with Telkom to get this issue addressed as quickly and effectively as possible. As compensation for the issues that you have been experiencing, we have credited your account for your ADSL data.
If you have any questions or queries with regards to the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Afrihost.com's reply04 Nov 2015, 11:13
Official
Hello RobynMo,
We have extensively review your access logs for the past few months, and the cause of the disconnections and intermittent service that you are experiencing is definitely your ADSL line.
Our Team is working with Telkom to get this issue addressed as quickly and effectively as possible. As compensation for the issues that you have been experiencing, we have credited your account for your ADSL data.
If you have any questions or queries with regards to the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
We have extensively review your access logs for the past few months, and the cause of the disconnections and intermittent service that you are experiencing is definitely your ADSL line.
Our Team is working with Telkom to get this issue addressed as quickly and effectively as possible. As compensation for the issues that you have been experiencing, we have credited your account for your ADSL data.
If you have any questions or queries with regards to the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.