Lying about cancellation fees and *****ing money

<p>Before I got fibre at my previous home, I enquired about the costs and the fact that I would be moving in a few months. I said that I don't want to pay thousands for installation then, if I would have to to it again in 3 months.</p> <p>I was told that the setup and installation prices won't be charged and that I won't be charged a cancellation fee if I place a new fibre order at my new home. So I decided to get the fibre line for 2 months and cancelled the line when I moved out, while placing a new order for my new home.</p> <p>To my surprise, I received an invoice for R2543.22 cancellation charge.</p> <p>I phoned to dispute the charge, and was told that they would rectify it since they can see that a new order has been placed. I was also told that I would receive an email with the correction - which I never received.</p> <p>The next day I got an sms from the bank saying that an amount of R2145 was taken from my account. Only the device cancellation fee was removed from the initial cancellation amount.</p> <p>Please keep to your word and ensure that this amount of R2145 is paid back to me ASAP.</p>