Lost Device, No Meaningful Support

<p>I logged a repair request for my mobile router. I personally handed the device to the courier on the 12th of June. I then waited a few weeks, but nothing happened. I then started my endless journey with Afrihost meaningless support. My query was escalated to warehouse support. Warehouse support managed to accuse me of lying. I then turned to management, I've spoken to two different managers or so I've been told. Everytime I get the same story and nothing gets done. Here I am, 1st of September and Afrihost has managed to utterly destroy my confidence in the company and I've been a faithful customer since 2010 singing praises of the company. All I've been able to do lately is complain and contemplate a lawsuit to somehow get back my device that I use for my Internet connection! I've had my mobile sim in an old phone for almost 2 months now unable to properly use the Internet I'm paying for! </p> <p> </p> <p>Serious damage control needs to be done because I'm ready to report the company for theft and report that support employee for slander! </p> <p> </p> <p>[#WFB- ********** 1]: Mobile Device Return<br />[#ZAQ- ********** 3]: Terrible Support<br />[#NGP- ********** 4]: Mobile Router Return<br />[#YJG- ********** 7]: Device Warranty Repair</p>