Loss of income due to Afrihost incompetence

We have multiple virtual servers in a physical case hosted by Afrihost at IS. This morning they picked up a DDOS problem on one of the virtual servers (this does not affect any of the other servers). Without being contacted or warned someone went to our cabinet and switched off ALL our servers (even the redundant server controlling our backups) and removed the cabling. We find this more than unacceptable as it is now already three and a half hours later and still all our servers are down. Trying to find ONE dedicated person in your company to solve the problem is impossible as every time you call you speak to someone else and no one knows what is going on.<br> None of our clients in RSA and into Africa can access their data and all my staff members cannot do their work. ALL our core business is hosted by Afrihost on our servers. The amount of money lost per minute is huge.