Line not Upgraded and Paid for already. No Support as well.

Requested line upgrade from Afrihost on the 8/03/2022. After being told the line is upgraded and paying for the upgrade the line is still running at the previous speed today 18/03/2022. After several attemps at whatsapp, e-mail and telephonic support I am not receiving any feedback or resolution what so ever. All I am being told is to reboot the connection and run speedtests again for testing about 20 times already. When asking on the Whatsapp channel to speak to a supervisor I get sent smiley emojis and the chat gets closed down. Terrible service and nobody is willing to assist.

Looking at taking my and all my clients business elsewhere. Afrihost used to be good but as with all great companies service tends top drop after a while.