Line is not working and nobody is fixing it plus being **** to

<p>So I upgraded my line speed from 2MB line to a 8MB line, I was excited to come home and test it only to find it ran worse than the 2MB line and when doing a speedtest from multiple devices it showed that the line was running worse than the 2MB.</p> <p>I did some tests and even restarted the router did afew ping tests as well but everything was giving off more latency than the 2MB line.</p> <p>I phoned Afrihost at around 6:30PM and it took me about 30 minutes to get through to someone as the line was so busy and being like 40th in the queue or something rediculious.</p> <p>I eventually got through to a lady who tried resetting the port and making use all different kind of profiles on my router to test the line from afrigreen to afrihost to telkomadsl to even the free 1GB line and all failed EXCEPT the 1GB free line it gave a me 7MB line speed(not 8MB like I am suppose to have but still it was getting somewhere), she asked me to use my 1GB data line and do all kinds of tests and ping and traceroutes and that I should get as many screenshots and info as possible from 8PM to - 9PM and at 9PM she would give me a call and find out how it went and help put me back onto my normal line as 1GB would not last very long it was just to do an hours worth of testing.</p> <p>Well 9PM came and I gathered as much info as I could but nobody called nothing and I thought maybe she was busy and gave her time until I realised that I had been played because Afrihost closes at 8PM so she said I should test from line from 8pm - 9pm was just to keep me busy long enough that everyone would have gone home and I cant phone and ask for her she left me gathering all info and using a 1GB worth of data on a broken line that I am paying for.</p> <p>If she said it is 8PM and she is going home and she will take it from tomorrow morning and then put me back on my normal line I would have been understanding about it but to lie and then also leave me to have to change my router info and get myself back onto my broken line is uncalled for and I am rather disappointed, I always viewed Afrihost as an amazing ISP and always promoted you to people and friends and family labeling you guys as one of the best.....until now.</p>