Line fault and Billing

Good morning I have had a line fault for a while with intermittent service and first logged this on 18 April 2015 and have provided line tests, traceroutes, unplugged ADSL Filters, borrowed routers etc etc etc until finally on 16 January 2016 a line fault was logged<br> I received a Fault resolved notification on Friday 29 January, only to have Telkom call me on Saturday 30 January to ask for access to my home so that they can start working on the problem? <br> <br> I then had a debit order amount deducted this morning that does not match any of the invoices that I have received. <br> <br> It appears that the standard reply at the call center is to blame Telkom and then provide no feedback to customers. I am now beyond frustrated with this issue and am saddened to see that overall Afrihost service is in decline. Could someone please resolve this issue and NOT at Call center level !!!