Line down again. No response on support ticket after 2 days

<p>My Business ADSL line is down for the second time in 3 months. I logged a support ticket (2016-07-21) on Afrihost's ClientZone portal but recieved no response yet after 2 business days. </p> <p> </p> <p>The previous fault on this line (March / April) was evetually fixed after four weeks when I called Telkom myself. (Telkom technician arrived at premise within 24 hours after I called).</p> <p> </p> <p>My Afrihost subscription is a service bundle whereby Afrihost is supposed to manage the Telkom portion of my DSL line as well.</p>