SR
Stephen R
1 reviews | Active since Feb 2015
06 Feb 2015, 15:31
Line Dead no service
My DSL line went down 3 days ago. I have logged numerous tickets and sent countless e-mails. <br> <br> There has been no contact for 2 days and still my line is down. <br> <br> Terrible service,
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Afrihost.com's replyOfficial
06 Feb 2015, 15:44Hello stephenr1910,
We apologise that you have not received feedback from your team.
A fault was logged on the line on 4 February with Telkom. A fault can only be escalated after 48 hours. We have escalated the fault for you now.
Telkom may contact you this weekend if a tech has been appointed to you already.
You can contact us on Monday if the tech has not contacted you yet, ***
Regards
The Afrihost Team
We apologise that you have not received feedback from your team.
A fault was logged on the line on 4 February with Telkom. A fault can only be escalated after 48 hours. We have escalated the fault for you now.
Telkom may contact you this weekend if a tech has been appointed to you already.
You can contact us on Monday if the tech has not contacted you yet, ***
Regards
The Afrihost Team
Afrihost.com's reply06 Feb 2015, 15:44
Official
Hello stephenr1910,
We apologise that you have not received feedback from your team.
A fault was logged on the line on 4 February with Telkom. A fault can only be escalated after 48 hours. We have escalated the fault for you now.
Telkom may contact you this weekend if a tech has been appointed to you already.
You can contact us on Monday if the tech has not contacted you yet, ***
Regards
The Afrihost Team
We apologise that you have not received feedback from your team.
A fault was logged on the line on 4 February with Telkom. A fault can only be escalated after 48 hours. We have escalated the fault for you now.
Telkom may contact you this weekend if a tech has been appointed to you already.
You can contact us on Monday if the tech has not contacted you yet, ***
Regards
The Afrihost Team