HL
Haibin L
1 reviews | Active since Mar 2015
12 Mar 2015, 19:24
Line dead for a month, no reply from supervisor
Adsl line dead for a month, Afrihost said they will find out what happened and call me back, but no response.
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Replies (1)
Afrihost.com's replyOfficial
07 Apr 2015, 07:57Hello Haibinza,
We apologise for any frustration regarding your downtime.
Your DSL line looks to be up again at the moment. When a fault is logged, the clients details are provided to Telkom, we do not always get issued a report on what the problem is with the line. Only the assigned technician will have the information as to how they fixed the problem.
If you are still having a problem with the DSL line, please feel free to contact us at ***
Regards
The Afrihost Team
We apologise for any frustration regarding your downtime.
Your DSL line looks to be up again at the moment. When a fault is logged, the clients details are provided to Telkom, we do not always get issued a report on what the problem is with the line. Only the assigned technician will have the information as to how they fixed the problem.
If you are still having a problem with the DSL line, please feel free to contact us at ***
Regards
The Afrihost Team
Afrihost.com's reply07 Apr 2015, 07:57
Official
Hello Haibinza,
We apologise for any frustration regarding your downtime.
Your DSL line looks to be up again at the moment. When a fault is logged, the clients details are provided to Telkom, we do not always get issued a report on what the problem is with the line. Only the assigned technician will have the information as to how they fixed the problem.
If you are still having a problem with the DSL line, please feel free to contact us at ***
Regards
The Afrihost Team
We apologise for any frustration regarding your downtime.
Your DSL line looks to be up again at the moment. When a fault is logged, the clients details are provided to Telkom, we do not always get issued a report on what the problem is with the line. Only the assigned technician will have the information as to how they fixed the problem.
If you are still having a problem with the DSL line, please feel free to contact us at ***
Regards
The Afrihost Team