Lies, and lost devices

I'm escalating an issue I've been having with Afrihost for the past 3 weeks, where I have been **** to and deceived by call centre staff as well as their team leaders.

I've literally had enough, and if my issue is not resolved in the next 24 hours, I will ensure that I make as much noise on all social media platforms, as well as tech news, including memeburn, and ITweb.

The story - My CPE, suddenly stopped working, I called Afrihost support to help sort it out. they despatched a courier to collect it.

Courier delivers to warehouse. Warehouse loses the CPE. Consultant Marcello.V lies to me and tells me the warehouse has dispatched the new device to a courier.

I wait, no delivery, I then make a status query. calls centre agent doesn't know whats going on then escalates to team leader Reya. Reya informs me telephonically on Friday 11th that device was lost and that she will dispatch a new device.

new device arrives via courier only it's a fibre router and not a CPE.

I contact the call centre, and escalate it to Charlotte B, who also informs me that the device was delivered to the warehouse however the ware needs 24hrs to locate it. either the device is lost or misplaced.

It is then confirmed that device is nowhere to be found. a ticket with Telkom/Openserve is logged to replace the device. However Telkom/openserve will not replace the device without the old device being returned. I then escalate this to Charlotte B to sort out, only to get a mail saying that the device is nowhere to be found and that she cannot help me.

I am completely angry and appalled at their service, and demand that this resolved in the next 24 hrs.

What kind of two-bit business are they running???

A very unhappy customer