Lack of Service at Call Center

I logged a fault with Afrihost on Wed 8 April 2015. After being put in to the call queue on 2 separate occasions during the same call I was still not assisted.<br> <br> Eventually (After 3 more calls) I was told that Afrihost would log a ticket with Telkom. Today Monday 13 April 2015 I have still not heard anything. When I call the call center Tatu was totally unable to assist, so I ask to speak to a supervisor - I get put back into the queue. (Frustration levels are in the red). Asaph answers and I explain that I want to speak to a supervisor. He gets Ronnie to speak to me and Ronnie tells me that I should take my business elsewhere - Off the record he says. I have all my company connectivity running through Afrihost 2 ADSL 4gb lines and uncapped data as well as 9 mobile packages - I have also upgraded the mobile packages to the Afrihost Plus.<br> <br> The service I have received lately from Afrihost has been terrible. I expect Afrihost to chase Telkom when they logged a fault on my behalf after all that is what I am paying them for. Perhaps I should look at moving all my business.