Lack of Service

<p>Good morning</p> <p> </p> <p>I first raised my issue on the 1st of June 2016 regarding my Line speed that is running on 2Mdps and I'm paying for a 4 Mdps line, and Chesney rep**** and stated that everything is in order. (Ticket ID: YRK- ********** 2)</p> <p> </p> <p>I raised it again on 28 October (FRV- ********** 6) and Shaun D rep****. They then only increased my line speed but did not issue my refund.</p> <p>On 10 November I followed up again. Shaun D rep**** again with excuses. (Ticket ID: ZOT- ********** 0)</p> <p>On 25 November I followed up again. Shaun D rep**** again with no solution just some reason for not resolving my refund for more that 12months of over charging. (Ticket ID: ZOT- ********** 0)</p> <p> </p> <p>This is truly shocking service. You billed me incorrectly for more than a year. You don't come back to me with feedback on a sullotion after raising this on a number of occasions. Every time you have some sort of apology.</p> <p>I want my refund and I want it today. Just because I don't scream and shout it doesn't mean that you don't need to treat me as a paying client with urgency and clarity. Take some accountability and sort this problem out please.</p> <p>Regards.</p> <p>Quintin Dry </p>