Lack of service

We decided to opt for fibre line through AfriHost in November. We placed our order which included a free modem. The mode. was supposed to be delivered a few days after the order was placed and payment was verified.

After placing the order, AfriHost sent a email with instructions on how to verify the bank account in order for the debit order to go off an payment to be successful. AfriHost is supposed to deduct a small amount from the bank account provided in order to create a unique verification code. This never happened. Yet they send an email EVERY SINGLE DAY with the same instructions?

After contacting them to ask for an alternative way to verify the bank account, they instructed to send the first page of a bank statement to their accounts department. This was done 3 weeks ago. After following up, the representative asked if the statement was sent to accounts, we confirmed that it was. This was the last communication received from them.

Does AfriHost not want business or what?

I would NOT recommend their services to anyone. If their customer service is this bad even before paying for their services, imagine how bad it would be of you're actually a paying customer.

So disappointing.