1 reviews | Active since Mar 2015
lack of service
7 days for afrihost to even look at getting my telkom line fixed. called each day and spoken to about 10 *********** people each day at Afrihost - where is the customer service - I know - down the drain when they became part of MTN! How can no one call a person back, how can a client be sent from piller to post and then get cut off - each phone call. There are no managers at Afrihost available - they are always to busy . The supervisors have no idea what is happening and promise to phone you back! I have never in my life dealt with a more *********** company than afrihost - and I have been a loyal customer for almost 4 years! I am more than disgusted! My line is still down and not a single person is even trying to assist. Sanele Ngubane promised me he would call me first thing this morning - 1148 and I am still waiting. I call to speak to him 3 times this morning - and of course, he is ALWAYS Busy. Gian - I really think you need to relook at your business model - it is failing!!!
Sincere apologies for the issues caused here.
We chatted via Facebook earlier and had our Critical Care review your account and get in touch. They'll be handling the query going forward.
Have a lovely weekend.
Regards
The Afrihost team
Sincere apologies for the issues caused here.
We chatted via Facebook earlier and had our Critical Care review your account and get in touch. They'll be handling the query going forward.
Have a lovely weekend.
Regards
The Afrihost team
