JV
Jacques V
1 reviews | Active since Mar 2015
05 Jul 2015, 09:10
Lack of feedback
Hi<br> <br> I moved to Afrihost in March/April. I requested that my current ADSL line be moved and upgraded from a 4Mbps to 10Mbps service. The line was moved, however it remained a 4Mbps line.<br> <br> After informing Afrihost of the issue, they stated it will be resolved and I will be reimbursed for the additional costs of the 10Mbps line I did not have (respondent: Stephan.K Ticket: YLN-***3).<br> <br> Since then I have received no response to any of my follow-ups and the issue persists.
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Afrihost.com's replyOfficial
06 Jul 2015, 14:59Hello JFdV,
Really sorry about the previous issues here, this definitely should have been picked up from our end sooner.
As discussed on the phone, we have managed to push the line back up to a 10Mbps profile and have allocated a credit for the incorrect service that was setup from our end.
Regards
The Afrihost team
Really sorry about the previous issues here, this definitely should have been picked up from our end sooner.
As discussed on the phone, we have managed to push the line back up to a 10Mbps profile and have allocated a credit for the incorrect service that was setup from our end.
Regards
The Afrihost team
Afrihost.com's reply06 Jul 2015, 14:59
Official
Hello JFdV,
Really sorry about the previous issues here, this definitely should have been picked up from our end sooner.
As discussed on the phone, we have managed to push the line back up to a 10Mbps profile and have allocated a credit for the incorrect service that was setup from our end.
Regards
The Afrihost team
Really sorry about the previous issues here, this definitely should have been picked up from our end sooner.
As discussed on the phone, we have managed to push the line back up to a 10Mbps profile and have allocated a credit for the incorrect service that was setup from our end.
Regards
The Afrihost team