Lack of customer service and ability to resolve technical issues

For the last 3 years I was very happy with your service. I gies thatbwas simply becasue i never need to loga fault for an issue.

Your support is severely lacking and your call back feature is terrible. There is absolutely no follow through on an issue. The problem description is not even read before the call agent calls, what is the point of wasting your customers time to provide the description then in the first place

Since Friday i have had to log 5 callback requests, each time spepaking to a different agent and basically have to explain the issue each time.

Escalations or folluw through from afrihost is non existent and i have to followip each time, which is s8mply unacceptable. When i asked when willi get feedback the one agent said i will have to request another call back

At present i have an internet connection, getting half the rated speed, have jumpped through all the hoops of the support agents and now the fault is be8ng blamed on octotel, with now resolution whats soever

The half speed is not even half speed as it is almost unusable

Today i am very disappointed in afrihoat