Lack of communication

To Whom It May Concern,<br> <br> I have been a client now with Afrihost for over a year and the service has always been super. However, as of Saturday, 24-Oct-2015, the support team has been ignoring my attempts to have a problem resolved. I received a response from Amal. However, after sending him the screenshots that I'm doing what is told and to advise me what I'm doing wrong, I have not received a response to this moment. I have sent a follow up email yesterday and guess what - no response.<br> <br> This morning, I received an invoice from the accounts department and I responded that I will not pay, until I get feedback on my enquiry. Deon responded that Amal has responded to me on 23-Oct, to which I advised that I have rep**** to Amal twice, but still no response. I have mailed Deon twice too...but no luck.<br> <br> It seems that I have to start the unfortunate process of moving to another service provider, who knows how to deal with their clients.<br> <br> Service at Afrihost has gone down the drain - it is non-existent now.