Lack of communication

I had a really **** experience with Afrihost this morning.

My partner ordered a Cell C LTA-A simcard through Afrihost. He created a profile and did everything perfectly. At the check-out he indicated that I would be receiving the package. When the courier called to arrange delivery, I was told that MY rica docs would be needed. I phone Afrihost regarding and told the consultant that I don't want another simcard Rica'ed on my name. She said it's fine and that I could just have my partners documents ready.

This morning the courier company came to drop off the simcard and they refused to accept my partner's documents, as Afrihost had indicated my name and my address as the Rica info.

I got on the phone and tried to talk to Afrihost, but first had to hold for about 10 minutes before anyone could help me. Once a consultant picked up, he had a pretty ****ty attitude towards me as a client and kept on referring to my partner "who should have done it *this way* or *that way*"

There was a complete lack of communication from Afrihost's side regarding this RICA situation and I don't appreciate the company not taking responsibility for that. I also don't appreciate it when one consultant tells me something and I get documents in order and when the courier pitches, I have to deal with a whole set of disaster management just to get internet in time for guests checking into a Airbnb.