SM
Sumaya M
1 reviews | Active since Jul 2011
02 Feb 2015, 08:44
Lack of Communication
When I took out the package with Afrihost I received 10gb then last year it was downgraded to 6gb now its an amazing 3gb. <br> This is the second change to the original contract I had taken up with Afrihost with no communication to me whatsoever<br> How do you expect to keep customers if you dont even let them know that you will be changing the packages.<br> And the strange thing is that the response I will get on this complaint is that communication was sent out to all clients to notify them of the change, and I have yet to receive mine.<br> <br> Please can I get an explanation as to why I was not notified of this change and the cancellation process.<br> <br> Regards<br> Sumaya
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Afrihost.com's replyOfficial
02 Feb 2015, 09:46Hello Sumie1,
We apologise for not receiving our notification.
Our Double Data promotion had been running since August 2013. We amended it in June 2014 and ended the promotion on 31 December 2014. Our Terms and Conditions have always reflected that the double data was based on the promotion. Double Data continues to be available on Afrihost Plus.
Communication is sent to the email address supp**** by the client when signing. Every client who has opted to received communication from us, will have an email sent to them. We are sorry you never received this communication.
You can cancel the service in ClientZone> Connectivity> Select the package> Edit package> Cancel.
The cancellation will go into effect at the end of February if you cancel before the 25th of February.
We are sorry to have let you down.
Regards
The Afrihost Team
We apologise for not receiving our notification.
Our Double Data promotion had been running since August 2013. We amended it in June 2014 and ended the promotion on 31 December 2014. Our Terms and Conditions have always reflected that the double data was based on the promotion. Double Data continues to be available on Afrihost Plus.
Communication is sent to the email address supp**** by the client when signing. Every client who has opted to received communication from us, will have an email sent to them. We are sorry you never received this communication.
You can cancel the service in ClientZone> Connectivity> Select the package> Edit package> Cancel.
The cancellation will go into effect at the end of February if you cancel before the 25th of February.
We are sorry to have let you down.
Regards
The Afrihost Team
Afrihost.com's reply02 Feb 2015, 09:46
Official
Hello Sumie1,
We apologise for not receiving our notification.
Our Double Data promotion had been running since August 2013. We amended it in June 2014 and ended the promotion on 31 December 2014. Our Terms and Conditions have always reflected that the double data was based on the promotion. Double Data continues to be available on Afrihost Plus.
Communication is sent to the email address supp**** by the client when signing. Every client who has opted to received communication from us, will have an email sent to them. We are sorry you never received this communication.
You can cancel the service in ClientZone> Connectivity> Select the package> Edit package> Cancel.
The cancellation will go into effect at the end of February if you cancel before the 25th of February.
We are sorry to have let you down.
Regards
The Afrihost Team
We apologise for not receiving our notification.
Our Double Data promotion had been running since August 2013. We amended it in June 2014 and ended the promotion on 31 December 2014. Our Terms and Conditions have always reflected that the double data was based on the promotion. Double Data continues to be available on Afrihost Plus.
Communication is sent to the email address supp**** by the client when signing. Every client who has opted to received communication from us, will have an email sent to them. We are sorry you never received this communication.
You can cancel the service in ClientZone> Connectivity> Select the package> Edit package> Cancel.
The cancellation will go into effect at the end of February if you cancel before the 25th of February.
We are sorry to have let you down.
Regards
The Afrihost Team