Kept hostage to pay for services twice

Wendy Noble!

I have had the worst experience in all my years with Afrihost. Early in August my services was cut by Afrifost stating I disputed a debit order for July 2023. When calling I was advised I had to speak to the accounts manager Wendy but she was not in and had to wait till the next day (no internet and I work from home). Called the next day and finally got to speak to Wendy which was not very keen to help and just kept repeating they received a dispute which I confirmed with my bank there was nothing of the sorts. She told me I had to pay the outstanding amount to have my services reinstated(which I was forced to do). My bank has absolutely no records of this mistary dispute and she refused to get back to their records and keeps on until today just saying I must contact my bank. I have paid double for my services and no one can answer my questions as to where my money is. No one gets back to me. The service has went from one of the best to the worst. For an accounts manager Wendy is even worse by the vague answers and non helpful attitude. She also had a higher amount outstanding the first time and had to change it. How many people are losing money because of issues like this! Afrihost has ******** me out of R1047 with no answers.