*** service!

The Fibre service at my residence has been shut down 3/4 times a week.

Agents assisting yet no follow up, no call back. Just a bunch of excuses and blame put on Vumatel / Vuma reach.

Tshego - you have been emailed and supposed to be the person handling the case from Tshepo ( Vumatel) yet no response from you to date.

Ayanda - spoke to you yesterday. Tickets get logged. Emails sent to Vumareach / no follow up / still problem not solved.

Tobela - spoke to you yesterday. Same issue as above.

Amande - huge attitude problem. Says to me if I want to cancel then I should go to customer zone account and cancel my service. Obviously you think my money is not good enough. Also tells me I will continue to have the same issue if I go to another provider.

Like ***!

The follow up communication from Afrihost to its clientele is pathetic.

I AM THE CUSTOMER! I SHOULD NOT BE RUNNING AFTER A SERVICE PROVIDER FOR A SOLUTION TO THE PROBLEM.

Afrihost you and Vumareach/ Vumatel need to have better structures in place and clear service procedures so customers don't have to run around.