Kaak service from Afrihost

Afrihost just decided to run a debit order on my bank account when i was not owing them. When i query the debit order they want to refund me but not cover charges related to the debit order. Worse the seniors at the call center are ****s, one by the name of Nyakallo said that he will query on my behalf why was i debited, when i ask for feedback he tells me i must speak with accounts, when i get to account I'm told the issue is new to them, he only queried abt delivery. Worse he want to speak on behalf of accounts, himself and his manager.