Just read it...

I got a promotional email from afrihost earlier this year saying that fiber is coming to my area, I was tempted by the prices and they offered me a 50gig sim card from cell C while I wait for my fiber, so on the 11th of august I canceled my current internet with IGEN and pre-ordered the afrihost fiber with the sim card for internet while I waited.... Getting closer to the end of the month I sent an email to afrihost on the 28th of August stating that I need that simcard... no reply

On the 7th of September the next month I got billed R279.20 for something, bering in mind I have not received my sim card by this date and at the end of august my internet with Igen was disconnected, so up until this point, 7 days sofar I have not had internet other than my mobile data of my phone and the bill comes through...

I sent an email to afrihost to state that I have been billed and they said sorry I was billed in error and that they would immediately contact shipping to have my sim card delivered asap... after a few days went by I contacted afrihost again but this time via whatsapp, saying that I have not recieved confirmation of delivery date and after a long struggle, I got a delivery date the 12th of August.

The simcard finally arrives, I am excited as i do not have to put on new data and I connect it to my huawei B315s. it connects and I have internet, I try to open gmail an it lags, I run a speed test three times and the best speed I get is 0.84mbps... I try it in 3 other devices, two mobile routers as well as in my iphone 7, bering in mind I did each test in different locations inside and outside the house, facing each direction trying to find the best signal... still stays below 1mbps. I once again call afrihost not to complain but rather to ask what an acceptable speed is for this cell C simcard. they said 4mbps, After hearing that I complained and told the lady on the phone the entire story and she for some reason could not understand HOW afrihost could of sent me a cell C simcard AS MY AREA DOES NOT HAVE COVERAGE, and she told me that I SHOULD OF CHECKED FOR COVERAGE BEFORE signing up... I had no choice in coverage checking and it directly added the simcard to my checkout when I ordered the fiber... she then went on to state that I can cancel but I need to pay a fine because it was a 6 month contract! I only ordered this because I thought it was a while I wait for fiber alternative, not a contract. so she said that I need to wait for a call back from her manager. It is now the 19th of AUGUST I just received an email from another fiber provider stating that fiber is now live in my area and I am still waiting for the call back from the manager, I still have not received my refund and fiber is now live??? I am not happy and want to take legal action