Just outright ridiculous

********** service, placed an order for fibre on the 18th of October, noting that a new installation would be needed. ONT box had been removed. After sending a proof of address and pictures showing that no ONT box is present I was told the line was delinked and an order was placed for installation. 3 WEEKS after the fact and Afrihost still claims that the line needs to be delinked and an order needs to be placed. On top of ALL of that I have been charged for this even though no service has been provided.

I have phoned daily, with tickets being submitted and closed and no closer to any solution. It is ridiculous that you expect your client to be on top of their order when it is your responsibility as an ISP to do so. I have used Afrihost for several years now and service was great but truly shocked at the lack of service received and the complete mess involved with placing a fibre order. Will not be using Afrihost or recommending them anytime soon.