Just got cancelled, but I did not cancel.

I am a long and loyal customer, so this is honestly hard considering the years of great service.

So today I get an SMS and email notifying me that my request to cancel the service will be done yesterday...yip, yesterday.

Here is the messaged I received today about my cancellation being done yesterday.

Hi Ricardo, we confirm your request for cancellation of your Fibre Services. Please note that this cancellation is scheduled for 2020-08-31. Afrihost

The mail is the same with more apologies and "sorry to see you go".

I DID NOT REQUEST TO CANCEL!