Issues with my account

Afrihost have been providing me with great service for over a year now. However about a month or so ago I got an email notifying me that my account with them will be canceled due to the fact that I had debit orders that were unsuccessful. <br> I then sent emails requesting that my account be reviewed and a form was sent back to me. Which I filled out but it was a problem for my attachments to upload. I even spoke to a gentleman by the name of Siyabonga and I was informed that if i paid my arrears it would be lifted. My account was supposed to be deactivated on the 30th November. However that didn't happen. I then paid for December. And then 2 days ago I paid for January using the client zone service. But yesterday when I tried to log on I found that my account had been deactivated. I called to find out why and I never got an explanation. I was yold the account manager would call me back in a few minutes. I called at 8:30am, 9:30am and 4pm and hey guess what. I never got called back. Now I have paid for a service I don't know whether I will recieve. It's stressful. I don't want to leave them, however I thought I should highlight this frustrating experience.