Issues to get connected for Fibre

I have recently signed up to have a new fibre connection for me.I have severe issues with Afrihost from day 1. 1) first thing I can not signup for vorna valley location for some reason.AFter multiple followups I am able to signup after struggled for 3 days with afrihost support. 2) Now after signed up for 4 days there is no update and I called the support. Its only after I called and enquired about my connection status they are saying that for some technical issue and my order is not accepting by openserve. Support person says that he contacted the fibre team and manually submitted my order to openserve. 3) I thought that the order submitted to openserve and may receive the call for installation. Waited for 3 days and nothing progressed.Again contacted the support and enquired about the status.Then finally there is a callback from fibre team and they submitted the request to openserve(so the order submitted to openserve now ,not when they confirmed 3 days before) 4) Now I am still waiting for the update after 4 days.Just now I am on whatsapp support chat with AFrihost support (Thulanie N) and they just say one word. NO ETA . ...... IT MAY TAKE UPTO 6 WEEKS ..... PLEASE NOTE MY COMPLEX CEDAR ROC ALREADY having the fibre connections. It is not new installation for my complex... MY ORDER NUMBER with openserve now is ********** 88A .. PLease help me with escalation on this issue .....