Is Afrihost Lazy or ***********?

I phoned afrihost at 12:15....Spoke with Lisa....from the start I could hear she did not want to help me....spoke for 11m02sec (recorded from my sidealso). I asked her to log a fault and she claimed she did and will sms me the fault number....she did not.....So Gian will you ask me about this poor service? Will you investigate.....why are your staff reluctant to log faults? Its 13:58....we still have no fibre. I still dont know if its logged?