Is Afrihost a **** or just extremely incompe

Afrihost installed a 100meg line at my house last Thursday. After the technician left the line was active in about an hour..... it started buffering immediately. I phone Afrihost and they assured me that after the whole system is rebooted the problem would be resolved. Well, it did not work, after about 12 reboots, numerous phone and what app calls/messages, it still does not work. A speed test confirmed that afrihost is not honest with their megs that they are selling to the consumer.

Numerous speed tests have been done the past 5 days and the fastest was 9.4, the slowest was 7.2. I would say that is dishonest advertising (I had a 100 meg line installed). Yesterday and today the whatsapp service also does not work or did Afrihost just decided to ignore this whole mess?

I am really tired to try and get hold of anybody at Afrihost to try and resolve this matter, to be honest today I am sorry that I ever trusted them to do a installation at my house.