******ionate Billing, Double Charging, and Rude Service

Afrihost, your private support channels are completely useless. The service I have received is nothing short of ******ion!

1. Forced Double Payment: Yesterday, your team suspended my account even though I had paid my full bill manually on time. I was told I would not be unsuspended unless I paid a R67 admin fee immediately. Because I needed my service, I ended up paying this fee twice because the proof of payment i sent had shown 2 business days to process and they needed it to reflect immediately. I now want an immediate credit of R134.00 for these unjustified, forced payments.

2. Debit Order Mess: I have repeatedly asked you to switch my debit order to Capitec. You have ignored me and kept trying to debit my old Nedbank account, then you charge me "admin fees" for your own failure to update my details.

3. Broken Service: I am paying for a domain that hasn't worked once since I bought it. I have complained before and been totally ignored, i want that acknowledged and addressed. You are happy to take my money for a service you aren't providing. I have used this service for many years without any billing issues up until recently when i have changed banks and communicated this to you several times but yet i am being penalized for your incompetency. You've also increased my monthly fee without my permission and this is something i just had to let go.

4. Rude Staff: Your advisors have zero email etiquette and are incredibly rude. Dealing with your company is a nightmare of unprofessionalism. Richard S, I expect a manager to contact me to confirm my credit, i expect a credit for a broken domain and lost business, and finally update my bank details.