Internet STILL not working

Dear team,<br> <br> I have an issue with Afrihost for not attending to my query fast enough. My services where suspended due to an outstanding balance to be paid which was paid on last Tuesday. On the system it showed that all services are up and running and active yet when checking the internet it was not synchronizing with the ADSL line, a Telkom fault *** was logged and a technician was supposed to come and fix or check something. I never received a call only a survey stating that something has been fixed (i was never called by any technician although i was informed that they might just check from the overall box outside in the complex where i am staying). Afrihost never received the feedback and its almost a week. I have paid mt invoice via my cheque card in advance before the debit order came true and i am still waiting for my internet services to be working. Even though i have paid for something that is currently not working i feel that the feedback between both service providers is taking way to long In total i have 3 ref numbers of which i cannot trace or track the outcome of the queries logged. <br> Telkom fault ***<br> IDE-***8 <br> A***5<br> Please check.