internet out for 4 days, no solution, just blame shifting

<p>Worst ISP ever! I was with them for years but I cannot deal with the pathetic level of service and unprofessional so-called technical people the have working there any longer! Had fibre installed for not even a week and it goes down for 4 days!!!</p> <p> </p> <p>I then called them more than 8 times, each time having to wait 15mins just to speak to someone! All they were able to do was blame shift it to vumatel. NO SOLUTION given, whatsoever! Half the time their staff doesnt even know that an issue existed and of course blame me and my router. The other half say theres a black out, :which will be fixed soon" Soon is NOT 4 days! I even had to request to speak to a “manager” who of course also didn’t have a solution, just apologies and excuses like everyone else. Even got put in touch with the so called ‘elite’ critical team who took 3 days to reply and still didn’t even know what the issue was or that it went up by itself. I was then promised to get a refund on the hundreds of rands i spent on airtime calling their useless call centre as well as damage and no internet. STILL WAITING. Not surprised….</p> <p> </p> <p>Now today I am trying to activate a simple sim card for some data. Of course it cant be easy and just work. For 5 hours I have been trying to just get them and their useless mtn partner to communicate with each other.</p> <p>ITS unbelievable how pathetic these people are.</p> <p>EMPTY SERVICES</p> <p>EMPTY PROMIES</p> <p>ZERO TECHNICAL S****S</p> <p>WELCOME TO THE NEW AFRIHOST</p> <p> </p> <p>Enjoy the NCC claim. I have had enough!</p>