Internet not working- No solution offered by afrihost.

I have had issues with my internet since 18 Jan when I returned from holiday. My wifi just drops and stops working for periods of time during the day. I chatted with someone on the 18th via whats app (Phakamisani T)Who made me reset everything plug by plug. This solution worked for a day. I called again to log another complaint on the 22nd. At this point I was working from home and my daughter is doing online schooling with intermittent internet. I was helped once again and told to reset, put a cable into my laptop etc. Eventually I requested someone to come out and see what the issue is. I spoke to ***, I sent him some pictures and he told me that someone would come out within 24-48 hours. No one ever came, I still struggled, to the point where we went to work and school somewhere else as my 11 year old was in tears because she missed so much of her classes. I then took to twitter to get assistance. I was told that vumatel rest some thing, this solved nothing. I was then called on 28th January by a lady who said that she thinks the issue is vumatel. she logged an issue with them - ISP-279891. No one has contacted me since, yesterday the line was down for over and hour before I left to work and school somewhere else ( so it could have been down for longer) I stay in a complex and my neighbours have no issues. I don't understand how I am paying a substantial amount every month and getting no help. I am losing productivity at work and my daughter has missed a substantial amount of online schooling. I get told the same thing every time I call, reset, unplug, test. As mentioned, the line is not always down so it is difficult to say when it is fixed over the phone as it drops consistently but randomly during the day. I am relocating to Cape Town in march so changed service providers at this point is pointless- if only Afrihost can get their act together and send someone out to see what is happening. It could be something as small as just the box or cord?! I have no relationship with Vumatel, if the issue is with them then surely Afrihost should make sure it is sorted. Afrihost account number A***8. I don't want anyone else calling me in an attempt to fix this over the phone. With most people working and schooling from home I am shocked that this is not a priority to sort out! I will be advising the body corporate of the poor service and ensure that Afrihost is not a preferred ISP within the complex.