Internet Missery

Afrihost are supposed to manage my Telkom DSL line, but for the second time now I'm left with an uselessly slow connection because of a fault on my line - and exactly like the first time this happened, Afrihost are failing to communicate the issue to Telkom in such a way to get things done. I have sent e-mails to Support (help desk), Ntombiyezizwe, Indrani, Lwakhe, Rumano, Derrick, Nikita, Bongani and the CEO himself Gian Visser, but as yet, i have had nothing but empty promises saying they would look into the matter.<br> <br> The last 7 e-mails I sent didn't even get a reply, not even an automatic reply just to say they got my mails.<br> <br> The SNR on my line is dropping too low causing the sync speed to drop significantly, but most importantly the throughput is almost non-existent, making the line useless. This is exactly the same problem I had in 2012 and again i had to write a complaint on hellopeter before afrihost jumped into action. And even then I ended up talking to Telkom directly because it was becoming apparent that Afrihost were unable to keep track of the issue.<br> <br> This issue was first reported 26 July, but remains unresolved - and not even responded to!