Internet Has been off for 2 Weeks

<p>My internet has been off for 2 weeks. I have phone Afrihost several times with no success. Every time I phone they tell me it is in Telkom's hands. This is unacceptable, I do not have a contract with Telkom. My service is with Afrihost and I expect Afrihost to sort it out on my behalf. To take 2 weeks to sort out a fault is not prioritizing. I am paying for this service and have no internet. It is a disgrace, there is no communication to keep me up to date on the develpments. I am requesting this to be sorted out immediatly and to move me to another exchange. This has happened before many times and every time it takes 2 +weeks to sort out. I want to be moved to a stable exchange and be refunded for the time my internet is offline. Please take this email seriously as I am a paying customer just like everyone else and rely on the internet to run my business. </p>