Intermittent internet

Dear Sir/Ma'am,

Account number: A ********** 2 Customer name: Dino Harriduth

Kindly note that we have experienced intermittent problems with our internet with Afrihost. We run our business from home and the intermittency has has proven to be a huge problem in the running of the business.

We have also been billed for 2 months for a service that was not upgraded.

We have logged numerous calls with your call centre and WhatsApp group with no resolution. A technician came out yesterday who had no idea on what service was installed by Afrihost. Neither did he have a comprehension on how to work on the fault. He said that it was the first time he had seen such an installation. He had zero knowledge and experience. We find this unacceptable.

There has been no resolution since and no follow up calls. We will appreciate if someone can please assist us urgently on the issue.