1 reviews | Active since Nov 2015
Intermittant & lack of service for 3 weeks
For 3 weeks I have had either no internet or intermittent unreliable internet service. Afrihost help me in the moment, but long term it is not fixed. So I never know when I will have internet or not. They have logged 5 fault numbers with Telkom, with no follow up. Telkom have not fixed a thing. In fact, the last fault no has been open for 10 days now! At the same time there is some kind of fault on Afrihosts line too - it shows I have had no connection for 3 weeks. Something is wrong! <br> I am not paying for service I am not receiving and fed up with Afrihost not following up and taking care of me- a paying client! Blaming Telkom is not working either. ...and ignoring their own fault with my line is not helping. I have spoken to 2 managers who don't follow up either. Very fed up.
If a Client has their ADSL line product with Afrihost, we will take care of any faults that occur on the DSL line and ensure that it is resolved as quickly as possible.
We have asked our Critical Care Team to take over your fault, they will be contacting you directly, and co-coordinating with Telkom to ensure that a Tech is dispatched as quickly as possible and that the issue is completely resolved.
If you have any questions or queries with regards to the fault, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
If a Client has their ADSL line product with Afrihost, we will take care of any faults that occur on the DSL line and ensure that it is resolved as quickly as possible.
We have asked our Critical Care Team to take over your fault, they will be contacting you directly, and co-coordinating with Telkom to ensure that a Tech is dispatched as quickly as possible and that the issue is completely resolved.
If you have any questions or queries with regards to the fault, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.