Intentionally? Poor service

On 18 January, I requested that my mother's 4mbps line be upgraded to 10mbps at a house she rents out. A week later we inquired and you somehow let this order slip through the cracks. Then, this past Friday you said the new service would be up and running by Sunday. And on Tuesday you let us know that OpenServe says that area cannot go faster than 4mbps due to distance to exchange. This is utter bull. Telkom's coverage website indicates speeds of up to 10mbps for that address (which is quite close to the town centre).

Due to the urgency of this matter, which you clearly don't seem to understand. We request that our line be immediately released back to Telkom so that we can make use of a more reliable ISP. Even if you have to charge us for February, we don't care. We want the line to be released before the end of this week.