VT
Viv T
1 reviews | Active since Nov 2009
31 Mar 2015, 15:37
Insufficient support people
I changed to Afrihost because they promised the world of pure internet joy.<br> Now to get help one sits in a phone queue of up to 20 minutes and during that time the line often drops.<br> Their call centre is obviously too small or understaffed.<br> You cannot keep expanding if you cannot care for your customers.
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Afrihost.com's replyOfficial
31 Mar 2015, 15:49Hello Joecitizen,
We apologise for the waiting times on our phone lines.
We have alternative support channels to assist clients when our phoniness are busy. We have Live Chat, email support and help via our social media channels - Facebook, Twitter and Google Plus. Clients can contact us through those channels if the phone lines are busy. We are in the middle of our billing run which also affects the volume of queries we may get.
We apologise for causing you any frustration or inconvenience. Our team will be in touch to assist with the problem you're having.
Regards
The Afrihost Team
We apologise for the waiting times on our phone lines.
We have alternative support channels to assist clients when our phoniness are busy. We have Live Chat, email support and help via our social media channels - Facebook, Twitter and Google Plus. Clients can contact us through those channels if the phone lines are busy. We are in the middle of our billing run which also affects the volume of queries we may get.
We apologise for causing you any frustration or inconvenience. Our team will be in touch to assist with the problem you're having.
Regards
The Afrihost Team
Best regards,
Afrihost.com's reply31 Mar 2015, 15:49
Official
Hello Joecitizen,
We apologise for the waiting times on our phone lines.
We have alternative support channels to assist clients when our phoniness are busy. We have Live Chat, email support and help via our social media channels - Facebook, Twitter and Google Plus. Clients can contact us through those channels if the phone lines are busy. We are in the middle of our billing run which also affects the volume of queries we may get.
We apologise for causing you any frustration or inconvenience. Our team will be in touch to assist with the problem you're having.
Regards
The Afrihost Team
We apologise for the waiting times on our phone lines.
We have alternative support channels to assist clients when our phoniness are busy. We have Live Chat, email support and help via our social media channels - Facebook, Twitter and Google Plus. Clients can contact us through those channels if the phone lines are busy. We are in the middle of our billing run which also affects the volume of queries we may get.
We apologise for causing you any frustration or inconvenience. Our team will be in touch to assist with the problem you're having.
Regards
The Afrihost Team
Best regards,