Infuriated with Afrihost billing department

I'm extremely frustrated with Afrihost's billing department. Despite paying my R499 bill, they claimed I hadn't made the payment. I provided a screenshot from my bank statement showing the debit, but they still refused to acknowledge the payment.

Their first excuse was that the payment "must have bounced back" into my account. I sent another screenshot proving this wasn't the case, but they continued to insist I owed them the money.

Their second excuse was still that we hadn't paid, despite my proof.

Their third excuse was that I had paid for February, but still needed to pay for March. However, we were never notified that the payment for February didn't go through, or that we were in arrears. This lack of communication is unacceptable.

I'm appalled that Afrihost is trying to get me to pay twice for the same bill. If my money didn't go to them, where did it go? This is not only infuriating but also unacceptable, especially when R499 is a significant amount for many people struggling financially.

We won't be paying another cent to Afrihost until they get a manager to contact us and sort out this issue. Afrihost get your story straight if you want to extract more money. We deserve a proper explanation and resolution, not a series of excuses and attempts to extract more money from us.

I hope Afrihost takes responsibility for their mistake and resolves this issue promptly. Until then, I would caution others to be vigilant when dealing with their billing department.

Rating: If I could they would get -5 stars

If a manager would like to sort it out please contact the account Holder (my partner) Liam Drew Willers