Inexperienced support staff cause delays

I am shocked and appauled at the lack of knowledge and understanding that the afrihost support team has. They have an inability to ready the simplist instructions or make any lodgical decissions. Their whatsapp chat is usesless as they 9 out of 10/times tell you to email support. They feel its ok to phone you at 1030pm in the evenings when you submited a call back at 9am.

Quick instructions seems to turn into a days work trying to explain things over email. Its a nightmare. I have moved most of my sites away and just waiting for the ability to move the last 3.

Sad thing is, they have a brilliant platform to manage clients but this retarted sms authetication which means I need to wake clients up at all times of the night to get them to send me an OTP which takes hours sometimes and then the login expires.

Really the worst overall experience as its cost me hundreds of hours of time wasted trying just get the simplist tasks done.

hate writting bad reviews but this is just inconcievable.