Inept support

Afrihost's support is typically very good, which makes this all the more infuriating.

The SIM-swap form in the clientzone is currently broken. I logged a ticket on Monday explaining the problem, asking that they log a ticket with their technical team, and asking how I could go about swapping my SIM in the interim.

I've had utterly useless responses thus far, one clearly not having read the prior thread. As things stand, there is apparently no way to swap my SIM without submitting the request via clientzone, or relinquishing it to MTN who "send it away" for several days.

Please get your act together, Afrihost.