incorrectly paid account

I have had hassles for the last two weeks getting my Afrihost account query resolved I dealt with three different individuals, Eric who has absolutely blatantly not gotten back to me or escalated my query to the correct department & Minimol who sends me a statement for an account I cancelled in 2017. Finally, I spoke to Mathapelo.M in accounts who for obvious reasons had to deal with my wrath. She was calm, listened & did not get rattled by my irate behaviour and escalated the query and could give me a solution within minutes. I now await hr email confirming my next steps, but already feel like there is resolve. Thank you Mathepelo Afrihost is lucky to have you.