incorrect information given to me by the afrihost support team on whats app.

it is with great disappointment that i write this review. i placed my order on the 18th March, my fiber line was confirmed as active on the 24th. with daily follow up's to the afrihost team i was told that my router will be shipped and delivered before the lockdown, but was also told not to worry as there will still be deliveries after lock downlown as they have been listed as essential service. yesterday with my follow up @ 10h30 i was told that my router was handed to dawn wing, when i phone dawn wing i was told that they only collect at 17h00. well my router was shipped last night at +/- 20h30, .when i spoke to the support team on what app @ 19h00 I was told that the last collections was done @ 16h00 and that i need to phone dawn wing. did that this morning and was informed that they won't delivery as afrihost was not listed as essential service. now i need to work from home as my company is still trading in this time on my own data cost because of incorrect information given to me by the afrihost support team on whats app. they should have just been honest with me from the beginning to say we won't be able to process the order in time.