INCORRECT DOMAIN SUSPENSION SINCE MAY

Afrihost keeps suspending my domain [URL Removed] every single month claiming different reasons every time. This is my main domain for my small business and am losing potential income with every delayed email. I keep sending complaints and their answer is just un-suspending the domain instead of conducting root cause analysis to see why they keep making the same error over and over. Every month I have to call their line and sit on the phone for more than 10 minutes at a time which is a cost to me as a struggling small business. I even wrote to the CEO in May via the email address given under the \you can speak to me directly"routine to demonstrate good service...I never got a reply from the CEO [Email Removed] or even from a supervisor!!! What I get for the past couple of months is \""We are so sorry mam we will make sure it does not happen again\"" and yet it does every single month!!! I AM SOOO SICK OF THIS. Fix your account structures and streamline your billing and suspension systems"