RT
Ruan T
1 reviews | Active since May 2013
22 Jun 2015, 08:51
Incorrect data reflection
My data reflection does not correspond with my actual data. According to the afrihost app i have a remaining 6GB and according to customer services i have been capped. That is very fristrating <br> its false information and as a client i want what im being told i have. Be it from customer services or afrihost app. <br> If an item has a price tag of R20 a person pays R20 not R30 because some one forgot to mark it up. (What you see is what you get) or actaully suppose to be
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Afrihost.com's replyOfficial
22 Jun 2015, 09:41Hello Ruandutoit,
We are sincerely sorry that you have had such a poor experience, and thank you for speaking to us regarding your complaint this morning.
There are sometimes be delays between when your app is updated (depending on your device setup) and the live data on our systems which manage bandwidth.
We have restored the disputed bandwidth to your account, hopefully this will help to restore the good faith between yourself and Afrihost.
Please contact us on *** should you have any further queries.
Have an awesome day :)
The Afrihost Team
We are sincerely sorry that you have had such a poor experience, and thank you for speaking to us regarding your complaint this morning.
There are sometimes be delays between when your app is updated (depending on your device setup) and the live data on our systems which manage bandwidth.
We have restored the disputed bandwidth to your account, hopefully this will help to restore the good faith between yourself and Afrihost.
Please contact us on *** should you have any further queries.
Have an awesome day :)
The Afrihost Team
Best regards,
Afrihost.com's reply22 Jun 2015, 09:41
Official
Hello Ruandutoit,
We are sincerely sorry that you have had such a poor experience, and thank you for speaking to us regarding your complaint this morning.
There are sometimes be delays between when your app is updated (depending on your device setup) and the live data on our systems which manage bandwidth.
We have restored the disputed bandwidth to your account, hopefully this will help to restore the good faith between yourself and Afrihost.
Please contact us on *** should you have any further queries.
Have an awesome day :)
The Afrihost Team
We are sincerely sorry that you have had such a poor experience, and thank you for speaking to us regarding your complaint this morning.
There are sometimes be delays between when your app is updated (depending on your device setup) and the live data on our systems which manage bandwidth.
We have restored the disputed bandwidth to your account, hopefully this will help to restore the good faith between yourself and Afrihost.
Please contact us on *** should you have any further queries.
Have an awesome day :)
The Afrihost Team
Best regards,