Incorrect Billing - Now my sevices are suspended!!!

I had an issue with my invoices. My fault due to a wrong package i had selected previously and eventually tried o downgrade. The changes reflected well and all was ok on my side (client zone). Shockingly - somehow instead of a bill less than R300 I got 2 invoices with one amount ting more than R1200!! Tried calling on Wednesday 1 November and was assured it would be resolved and even sent a follow up email below the next day. The email was never acknowledged and i am still stuck.

For fear of the incorrect amount being deducted i had to block my credit card whilst awaiting some positive response. Now all my packages have been affected / suspended, including web hosting accounts!!! and still no word from them.

Below is a copy of the email.... ------------------------------------- S** M******* Thu 2017-11-02, 03:01 PM To: **********

This message was sent with High importance. Dear Support

Please amend my invoices correctly. After spending 7mins and another 16mins on hold and speaking to two of your call center reps on different occasions my problem has not yet been resolved yet! I was told to keep checking client zone and it has been now 24 hours.

Name S*** M******, Email: ********** Phone: 078******54, Invoice numbers: IN ********** 2 and IN ********** 4

Could please remove IN ********** 4 as it is wrong. Mu connectivity page and the billing does not correspond please check as i need to settle my account for IN ********** 2 and IN ********** 4

Kind Regards