Incorrect billing - *********** Ticket System

19/07/2015 I requested that my domain be reactivated. I was told it would cost R22.13. I asked to pay via eft & was told no, it must be via credit card. I told the agent that the credit card they have on file is no longer correct. I got no response. I then asked if the R22.13 is monthly/annually. I was told monthly & so I said I only want to reserve the name. Candice R responded on the 21/07/2015 (GNX-***8) that she managed to get the service for free & was told 'There are no further charges'. At month end I get an sms saying Afrihost tried to charge my credit card (which I previously told them no longer exists). I emailed Afrihost querying this, & I was told to ignore it, the mistake was on their billing side. So I ignored it yet, over the next few days they keep trying to charge the card, & every time I query it, they apologize & tell me to ignore it. I then get an email that if I don't pay my service will be suspended. At this point I am more than annoyed & I tell them to cancel the service. I get told I cannot cancel until I pay the outstanding balance. A balance was told to ignore previously!