Incorrect billing and lying to customers about debit orders

During the initial months of lockdown, as with everyone else, afrihost/openserve upgraded my 20mb line to a 40mb line, which I permanently upgraded midway through July so that when it comes to the end of July, I will stay on a 40mb line, but I now received 2 invoices for this line. After waiting on the line for over 30 minutes, one of the agents guaranteed that I would not be billed twice and that it was a mistake, as one invoice was cancelled and regenerated, to which he was not sure why this was done.

Guess what...I was billed twice!!!! And now receive an email with a credit note - What does this help me ? You have billed me R2000 from my account which is meant to go to other debit orders, which are now going to also bounce, to which I get billed R110 for each bounced debit order!

Great way of doing things like this to people during these times. Well done!

I always recommend you guys because of the great service and accuracy of billing, but I am busy losing my faith in you guys, as people like vodacom and telkom lie and misinform their clients like this.

I need you to refund the additional R920 deducted from my account, not a credit note, as the credit note only comes into affect END of August, and doesn't help my bounced DO's now.

Not happy about this!